Delivery Information


Our business is not a freight forwarding, so we can check about shipping and insurance price to the destination port but if you or your client can find better price or better service (shipping line) - there is no sense to pay more because we believe that in our business the client should have the lowest cost to be competitive at his market.
Our understanding of the business is that the client should receive best quality at best (possible) price but all parties involved into the deal should be happy. Otherwise there will be no more than one deal.

How do we proceed with our clients?

When they send us an approximate order, we check in the factories for available dates and send them back a reply ASAP. When we receive a confirmation about the final order quantities, we prepare the proforma invoice.  As soon as we receive the non refundable deposit (part of the whole amount) payment in our account, we proceed with the order. Usually it takes us up to 4 working days to get the goods from the factories (for goods available in Bulgaria. Sometimes faster. So, let's consider at 1 week to arrange the pallets ready for shipment.). For products available in other EU countries the leading time is longer and depends on the variety and quantity of the order.


We provide - invoice, packing list, Certificate of Origin, Health Certificate. Invoices and packing lists can be verified by the Chamber of Commerce. All documents can be legalized with Apostille if needed (of course the additional fees should be paid by the client). For some countries that has a customs agreement with EU we can provide EUR1 certificate.